Privacy Policy
Version: 1.0.0 Last updated: 16 April 2026
Liivra (Pty) Ltd ("Liivra", "we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and all other applicable South African legislation. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have.
By using the Liivra mobile application, website at liivra.com, or any related services (collectively, the "Platform"), you acknowledge that you have read and understood this Privacy Policy.
1. Information Officer
Our designated Information Officer is responsible for ensuring compliance with POPIA and for handling all data-related queries:
- Name: Therry Martins
- Email: privacy@liivra.com
- Phone: +27 78 716 0366
- Postal address: 20 Mirage Drive, Helderkruin, Gauteng, South Africa 1724
You may contact the Information Officer at any time regarding questions about this Privacy Policy or to exercise your rights under POPIA.
2. Personal Information We Collect
We collect different categories of personal information depending on how you interact with the Platform and your role (Tenant, Buyer, Landlord, Seller, Agent, or Visitor).
2.1 Information you provide directly
| Category | Examples |
|---|---|
| Identity information | Full name, South African ID number or passport number (for KYC verification), date of birth, gender |
| Contact information | Email address, phone number, physical address |
| Account credentials | Email/password or social sign-in tokens (Google, Apple) |
| Profile information | Profile photo, role selection, preferred language, home city |
| Financial information | Bank account details (for payouts), payment method selections, transaction history through Liivra Pay |
| Listing content | Property descriptions, photographs, 360-degree virtual tour media, 3D dollhouse scans, floor plans, pricing, availability |
| Application data | Rental or purchase applications, supporting documents (proof of income, employment letters, credit references) |
| Communication data | Messages sent through in-app chat, enquiry forms, support tickets |
| KYC / biometric data | Selfie photographs for liveness verification, ID document images submitted to our verification partner |
2.2 Information collected automatically
| Category | Examples |
|---|---|
| Device information | Device model, operating system, app version, unique device identifiers, push notification tokens |
| Usage data | Pages and screens viewed, search queries, filters applied, listings saved or shared, time spent on listings, feature interactions |
| Location data | Approximate location derived from IP address; precise GPS location only when you explicitly grant permission for location-based property search |
| Log data | IP address, browser type (web), access times, referring URLs, crash reports |
2.3 Information from third parties
| Source | Information |
|---|---|
| Smile Identity (KYC provider) | Identity verification results, document authenticity scores, liveness check outcomes |
| Payment processors (Paystack, Ozow, Stitch Pay) | Transaction status, payment confirmations, refund status |
| Firebase Authentication | Social login profile data (name, email, profile photo) when you sign in via Google or Apple |
3. How We Use Your Personal Information
We process your personal information for the following purposes:
- Account management — Creating, maintaining, and securing your account.
- Property matching and search — Displaying relevant listings based on your preferences, search history, location, and budget.
- AI-powered recommendations — Our AI algorithms analyse your search patterns, saved listings, and stated preferences to suggest properties you may be interested in. See Section 4 for details.
- AI-powered valuations — Generating estimated property values based on market data, comparable sales, location factors, and listing attributes. See Section 4 for details.
- Escrow and payment processing — Facilitating Liivra Pay trust account transactions, holding deposits, processing rental payments, and managing fund releases.
- Identity verification — Verifying your identity through our KYC partner to prevent fraud and comply with the Financial Intelligence Centre Act 38 of 2001 ("FIC Act").
- Communications — Sending transactional notifications (application updates, payment confirmations, tour reminders), responding to support requests, and delivering service announcements.
- Analytics and improvement — Understanding how users interact with the Platform to improve features, fix bugs, and enhance the user experience.
- Fraud prevention and safety — Detecting and preventing fraudulent listings, fake accounts, and abusive behaviour.
- Legal compliance — Meeting our obligations under POPIA, the FIC Act, the Tax Administration Act 28 of 2011, the Companies Act 71 of 2008, and other applicable laws.
- Marketing — With your opt-in consent, sending promotional communications about new features, listings in your area, or platform updates. You may opt out at any time.
- Dispute resolution — Investigating and resolving complaints, disputes, and Liivra Pay transaction issues.
4. AI Features and Your Data
Liivra uses artificial intelligence in several features. We believe in transparency about how AI interacts with your personal information.
4.1 AI property matching
Our matching algorithm considers your stated preferences (location, budget, property type, number of bedrooms), your search and browsing history on the Platform, and properties you have saved or enquired about. The algorithm generates a personalised relevance score for each listing. No human reviews individual matching decisions, but you can always browse all listings manually.
4.2 AI price estimates
Liivra generates estimated market values for properties using machine-learning models trained on publicly available property transaction data, municipal valuations, and listing attributes (size, location, condition, amenities). AI price estimates are not professional property appraisals, sworn valuations, or financial advice. They are indicative estimates that may be inaccurate. You should not rely solely on an AI estimate when making purchasing, selling, or rental decisions. We recommend obtaining an independent professional valuation.
4.3 AI content moderation
We use automated tools to screen listing descriptions and images for prohibited content (discriminatory language, misleading claims, inappropriate imagery). Flagged content is reviewed by a human moderator before removal.
4.4 Your choices
You may request information about the logic involved in any automated decision that significantly affects you, and you may request human intervention, by contacting privacy@liivra.com.
5. Legal Bases for Processing
Under POPIA, we process personal information based on one or more of the following legal grounds:
| Legal basis | When it applies |
|---|---|
| Consent (POPIA s11(1)(a)) | Marketing communications, optional location sharing, optional analytics |
| Contract (POPIA s11(1)(b)) | Account creation, listing publication, escrow transactions, application processing |
| Legal obligation (POPIA s11(1)(c)) | KYC/AML compliance under the FIC Act, financial record-keeping under the Tax Administration Act, data breach notification |
| Legitimate interest (POPIA s11(1)(f)) | Fraud prevention, platform security, service improvement, AI-powered recommendations (balanced against your rights) |
6. Sharing Your Personal Information
We do not sell your personal information. We share it only with the following categories of recipients, and only to the extent necessary:
6.1 Other users
- Landlords and Agents see your name, contact details, and application documents when you submit an enquiry or rental/purchase application.
- Tenants and Buyers see listing details, agent contact information, and landlord/seller identity where applicable.
- You control what you share through your profile visibility settings.
6.2 Service providers
| Provider | Purpose | Data shared |
|---|---|---|
| Supabase (database hosting) | Storing listings, applications, user profiles, transaction records | Account data, listing data, application data |
| Firebase (Google) | Authentication, push notifications, crash reporting, analytics, chat, media storage | Auth tokens, device tokens, crash logs, chat messages, images, 360-degree media |
| Paystack | Payment processing | Transaction amounts, payment method tokens |
| Ozow | EFT payment processing | Transaction amounts, bank references |
| Stitch Pay | Account-to-account payments | Transaction amounts, account references |
| NOWPayments | Cryptocurrency payments (where available) | Transaction amounts, wallet references |
| Smile Identity | Identity verification (KYC) | ID document images, selfie images, name, ID number |
| PostHog | Product analytics | Anonymised usage events, device type, feature interactions |
| Sentry | Error monitoring | Crash reports, device info, anonymised user IDs |
| Resend | Transactional email delivery | Email address, email content |
| Microsoft Clarity | Session heatmaps (web only) | Anonymised click/scroll behaviour |
All service providers are bound by data processing agreements ("DPAs") that require them to process your data only on our instructions and to maintain appropriate security measures.
6.3 Legal and regulatory
We may disclose personal information where required by law, court order, subpoena, or regulatory request, including to the South African Revenue Service, the Financial Intelligence Centre, or the Information Regulator.
6.4 Business transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.
7. International Data Transfers
Your personal information may be processed and stored outside South Africa:
- Google Cloud Platform (Firebase, Cloud Run): Data may be processed in the United States (us-east1 region) and other Google data-centre locations.
- Supabase: Hosted on AWS infrastructure; data centre location is configured per project.
- PostHog: Cloud-hosted analytics with data processing in the United States and European Union.
- Sentry: Error data processed in the United States.
Where personal information is transferred outside South Africa, we ensure that adequate safeguards are in place, including:
- Transfers to countries with adequate data protection laws as recognised by the Information Regulator.
- Standard contractual clauses or binding corporate rules with service providers.
- Your explicit consent where required.
This is in compliance with POPIA s72, which permits cross-border transfers where the recipient is subject to comparable privacy laws or binding agreements.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law:
| Data category | Retention period | Legal basis |
|---|---|---|
| Account data (profile, preferences) | Life of account + 5 years after account deletion | Companies Act s24 (record-keeping) |
| Financial and transaction records | 7 years from date of transaction | Tax Administration Act s29; FIC Act |
| KYC documents (ID images, selfies, verification results) | 5 years from the date of last transaction or account closure | FIC Act s22 |
| Chat messages | Life of account + 1 year after account deletion | Contractual necessity |
| Analytics data | Aggregated and anonymised after 24 months | Legitimate interest |
| Crash reports and logs | 90 days | Legitimate interest (debugging) |
| Marketing consent records | Duration of consent + 1 year after withdrawal | POPIA compliance (proof of consent) |
After the applicable retention period, personal information is permanently deleted or irreversibly anonymised.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration:
- Encryption in transit: All data transmitted between your device and our servers uses TLS 1.2 or higher.
- Encryption at rest: Databases and file storage are encrypted using AES-256 or equivalent.
- Access controls: Role-based access with the principle of least privilege. Multi-factor authentication for internal systems.
- Audit logging: All access to personal information is logged and monitored.
- Incident response: We maintain a data breach response plan with notification procedures as required by POPIA s22.
- Regular reviews: Security practices are reviewed and updated at least annually.
No system is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.
10. Your Rights Under POPIA
As a data subject, you have the following rights under POPIA sections 23 to 25:
- Right of access (s23) — You may request confirmation of whether we hold personal information about you and request a copy of that information.
- Right to correction (s24) — You may request that we correct or update inaccurate, incomplete, or misleading personal information.
- Right to deletion (s24) — You may request that we delete your personal information where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
- Right to object (s11(3)) — You may object to the processing of your personal information on grounds of legitimate interest, or object to receiving direct marketing.
- Right to data portability — You may request your personal information in a structured, commonly used, machine-readable format.
- Right to withdraw consent — Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
- Right not to be subject to automated decisions (s71) — You may request human intervention in any automated decision that significantly affects you.
How to exercise your rights
- In-app: Navigate to Profile → Settings → Privacy & Data.
- Email: Send a request to privacy@liivra.com with the subject line "POPIA Data Request".
- Postal: Write to our Information Officer at the address listed in Section 1.
We will respond to your request within 30 days. We may need to verify your identity before processing your request. If we cannot comply with a request, we will provide reasons in writing.
11. Cookies and Tracking Technologies
The Liivra mobile application does not use browser cookies. However, our website at liivra.com uses cookies and similar technologies. For full details, please see our Cookie Policy.
In the mobile app, we use:
- Firebase Analytics for anonymised usage analytics.
- PostHog for product analytics and feature-flag evaluation.
- Sentry for crash and error reporting.
- Push notification tokens (Firebase Cloud Messaging) for delivering notifications you have opted into.
You can manage analytics preferences in Profile → Settings → Privacy & Data → Analytics Preferences.
12. Children's Privacy
The Platform is not intended for use by persons under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, you may only use the Platform with the involvement and consent of a parent or legal guardian.
If we become aware that we have collected personal information from a child without appropriate guardian consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact privacy@liivra.com.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:
- We will update the "Last updated" date and version number at the top of this document.
- We will notify you via email (to the address associated with your account) and through an in-app notification.
- Where required by law, we will obtain your consent to material changes before they take effect.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices:
- Email: privacy@liivra.com
- General support: support@liivra.com
- Postal: [Registered office address — to be confirmed]
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator (South Africa):
- Johannesburg: JD House, 27 Stiemens Street, Braamfontein, 2001
- Phone: 010 023 5207
- Email: inforeg@justice.gov.za
- Website: https://inforegulator.org.za
POPIA Statement
POPIA Compliance Statement
Version: 1.0.0 Last updated: 16 April 2026
This POPIA Compliance Statement is issued by Liivra (Pty) Ltd ("Liivra") in terms of section 18 of the Protection of Personal Information Act 4 of 2013 ("POPIA"). It should be read together with our full Privacy Policy, which provides additional detail on how we handle your personal information.
1. Responsible Party
| Detail | Information |
|---|---|
| Company name | Liivra (Pty) Ltd |
| Registration number | 2022/736452/07 |
| Registered address | 20 Mirage Drive, Helderkruin, Gauteng, South Africa 1724 |
| Website | liivra.com |
| General enquiries | support@liivra.com |
2. Information Officer
| Detail | Information |
|---|---|
| Name | Therry Martins |
| privacy@liivra.com | |
| Phone | +27 78 716 0366 |
| Postal address | 20 Mirage Drive, Helderkruin, Gauteng, South Africa 1724 |
Deputy Information Officer
| Detail | Information |
|---|---|
| Name | To be appointed |
| privacy@liivra.com |
The Information Officer is registered with the Information Regulator as required by POPIA s55.
3. Purpose of Processing
Liivra processes personal information for the following specific purposes:
-
Account management — Creating and maintaining your user account, authenticating your identity, and managing your profile settings and preferences.
-
Property matching — Connecting Tenants and Buyers with suitable properties based on their stated preferences, location, and budget criteria.
-
AI-powered recommendations — Using machine-learning algorithms to analyse search behaviour and preferences to surface relevant property listings. See Section 10 for details on automated decision-making.
-
AI-powered valuations — Generating estimated property market values using machine-learning models trained on publicly available transaction data, municipal records, and listing attributes.
-
Escrow management — Operating the Liivra Pay trust account service, including receiving, holding, and disbursing funds in accordance with agreed transaction conditions.
-
Identity verification (KYC) — Verifying the identity of Users through our partner, Smile Identity, to comply with the Financial Intelligence Centre Act 38 of 2001 ("FIC Act") and to prevent fraud.
-
Communication — Sending transactional notifications (application status updates, payment confirmations, tour reminders, chat messages), service announcements, and responding to support enquiries.
-
Analytics and service improvement — Understanding how Users interact with the Platform to improve features, fix bugs, optimise performance, and develop new services.
-
Fraud prevention — Detecting and preventing fraudulent listings, fake accounts, payment fraud, and other abusive behaviour.
-
Legal compliance — Meeting our obligations under POPIA, the FIC Act, the Tax Administration Act 28 of 2011, the Companies Act 71 of 2008, and other applicable South African legislation.
-
Marketing — With your prior opt-in consent, sending promotional communications about new features, relevant listings, and platform updates. You may withdraw consent at any time.
-
Dispute resolution — Investigating and resolving complaints, disputes between Users, and Liivra Pay transaction issues.
4. Categories of Data Subjects
We process personal information of the following categories of data subjects:
| Category | Description |
|---|---|
| Tenants | Individuals searching for rental property |
| Buyers | Individuals or entities searching for property to purchase |
| Landlords | Property owners or their authorised representatives listing property for rent |
| Sellers | Property owners or their authorised representatives listing property for sale |
| Agents | Estate agents registered with the EAAB who use the Platform to manage listings and client relationships |
| 3D / Virtual Tour Creators | Service providers who capture 360-degree tours and 3D dollhouse models of properties |
| Website visitors | Individuals who visit liivra.com without creating an account |
| Job applicants | Individuals who apply for employment at Liivra |
5. Categories of Personal Information
| Category | Examples | Applicable data subjects |
|---|---|---|
| Identity information | Full name, date of birth, gender, SA ID number or passport number | All registered Users |
| Contact information | Email address, phone number, physical address | All registered Users |
| Financial information | Bank account details, transaction records, payment history, Liivra Pay balances | Users who transact through the Platform |
| Biometric information | Selfie photographs for liveness detection, facial geometry data (processed by Smile Identity, not stored by Liivra) | Users who undergo KYC verification |
| Location information | GPS coordinates (with permission), IP-derived approximate location | All Users |
| Behavioural information | Search queries, listings viewed, listings saved, filters applied, time on page, feature interactions | All Users |
| Device information | Device model, operating system, app version, browser type, unique device identifiers, push notification tokens | All Users |
| Content | Listing descriptions, photographs, virtual tour media, chat messages, application documents | Landlords, Sellers, Agents, Tenants, Buyers |
| Professional information | EAAB registration number, Fidelity Fund Certificate details, agency name | Agents |
6. Recipients of Personal Information
We share personal information with the following categories of recipients. All third-party recipients are bound by data processing agreements requiring them to protect your information:
6.1 Service providers
| Recipient | Purpose | Country |
|---|---|---|
| Supabase (database) | Hosting account data, listings, applications, transactions | Cloud (configurable region) |
| Firebase / Google Cloud | Authentication, push notifications, media storage, analytics, crash reporting | United States |
| Paystack | Card and mobile payment processing | South Africa / Nigeria |
| Ozow | EFT payment processing | South Africa |
| Stitch Pay | Account-to-account payment processing | South Africa |
| NOWPayments | Cryptocurrency payment processing | EU |
| Smile Identity | Identity verification and liveness detection | Nigeria / Cloud |
| PostHog | Product analytics | United States / EU |
| Sentry | Error and crash monitoring | United States |
| Resend | Transactional email delivery | United States |
| Microsoft Clarity | Session recording and heatmaps (web) | United States |
| Replicate | AI photo enhancement (object removal, virtual staging, sky replace) — only when you opt in to a paid polish on a Listing photo | United States |
6.2 Other Users
Landlords, Sellers, and Agents see your name and contact details when you enquire about a Listing or submit an application. Tenants and Buyers see Listing content and Agent contact details.
6.3 Regulatory and legal
We may disclose personal information to the South African Revenue Service, the Financial Intelligence Centre, the Information Regulator, law enforcement, or courts where required by law or legal process.
7. Cross-Border Transfers
Some of our service providers process personal information outside South Africa (see table in Section 6.1). In accordance with POPIA s72, we ensure that cross-border transfers are subject to:
- Adequate data protection laws in the receiving country; or
- Binding agreements (data processing agreements with standard contractual clauses) that provide a level of protection substantially similar to POPIA; or
- Your explicit consent, where applicable.
We conduct transfer impact assessments for new service providers and review existing arrangements annually.
8. Security Measures
Liivra implements the following technical and organisational measures to protect personal information, as required by POPIA s19:
Technical measures
- Encryption in transit: All data transmitted between User devices and our servers is encrypted using TLS 1.2 or higher.
- Encryption at rest: Databases, file storage, and backups are encrypted using AES-256 or equivalent industry-standard encryption.
- Access controls: Role-based access control (RBAC) with the principle of least privilege. Multi-factor authentication required for all internal systems.
- Network security: Firewalls, intrusion detection, and DDoS mitigation.
- Secure development: Code reviews, dependency scanning, and security testing in our development pipeline.
Organisational measures
- Data protection training: All employees and contractors receive POPIA awareness training upon onboarding and annually thereafter.
- Access logging: All access to personal information systems is logged and auditable.
- Vendor management: Third-party service providers are assessed for security practices before engagement and bound by data processing agreements.
- Incident response plan: Documented procedures for detecting, containing, assessing, and reporting data breaches.
9. Data Breach Notification
In the event of a security breach that compromises personal information, Liivra will:
- Contain the breach and commence an investigation immediately upon discovery.
- Assess the risk of harm to affected data subjects.
- Notify the Information Regulator as soon as reasonably possible, and in any event within 72 hours of becoming aware of the breach, as required by POPIA s22.
- Notify affected data subjects as soon as reasonably possible after notifying the Information Regulator, providing:
- A description of the breach.
- The categories of personal information affected.
- Measures we have taken or plan to take.
- Recommendations for steps you can take to protect yourself.
- Contact details for further information.
- Document the breach, including its effects and remedial measures taken, regardless of whether notification to the Information Regulator was required.
10. Automated Decision-Making
Liivra uses automated processing in the following areas:
10.1 AI property matching
Our matching algorithm analyses your preferences, search behaviour, and listing attributes to generate personalised property recommendations. This is automated processing that produces recommendations, but it does not make binding decisions about your access to services.
10.2 AI price estimates
Our machine-learning models generate estimated property values. These estimates are informational and do not constitute binding valuations, financial advice, or automated decisions with legal effect.
10.3 Content moderation
Automated systems screen listing content for policy violations. Flagged content is reviewed by a human moderator before any action is taken.
10.4 Fraud detection
Automated systems may flag suspicious account activity or transactions for review. Flagged accounts are reviewed by our trust and safety team before any suspension.
Your rights regarding automated decisions
In accordance with POPIA s71, you have the right to:
- Be informed that a decision has been made solely by automated means.
- Request information about the logic involved in the automated decision.
- Request human intervention — you may ask for a human to review any automated decision that significantly affects you.
To exercise these rights, contact privacy@liivra.com with the subject line "Automated Decision Review".
11. How to Exercise Your Rights
Under POPIA s23-25, you have the right to:
| Right | Description | How to exercise |
|---|---|---|
| Access (s23) | Request confirmation of what personal information we hold about you and obtain a copy | In-app: Profile → Settings → Privacy & Data → Request Data Export. Email: privacy@liivra.com |
| Correction (s24) | Request correction of inaccurate, incomplete, or misleading information | In-app: Profile → Edit Profile. For other data: email privacy@liivra.com |
| Deletion (s24) | Request deletion of personal information no longer necessary for the purpose collected | Email: privacy@liivra.com (subject to legal retention requirements) |
| Objection (s11(3)) | Object to processing based on legitimate interest, or object to direct marketing | In-app: Profile → Settings → Privacy & Data → Marketing Preferences. Email: privacy@liivra.com |
| Data portability | Request your data in a structured, machine-readable format | Email: privacy@liivra.com |
| Restrict processing | Request that we limit processing while a complaint is being resolved | Email: privacy@liivra.com |
| Withdraw consent | Withdraw previously given consent at any time | In-app or email as above |
Process
- Submit your request via the in-app privacy settings or by email to privacy@liivra.com.
- We will verify your identity before processing your request (we may ask for proof of identity).
- We will respond within 30 days of receiving your verified request.
- If we cannot fulfil your request (e.g., due to legal retention obligations), we will provide written reasons.
- There is no fee for exercising your rights, unless a request is manifestly unfounded or excessive.
Postal requests
You may also submit requests by post to:
The Information Officer Liivra (Pty) Ltd [Registered office address — to be confirmed]
12. Complaint to the Information Regulator
If you are not satisfied with how we have handled your personal information or your data subject request, you have the right to lodge a complaint with the Information Regulator (South Africa):
| Office | Details |
|---|---|
| Head office | JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 |
| Postal | P.O. Box 31533, Braamfontein, 2017 |
| Complaints email | complaints.IR@justice.gov.za |
| General enquiries | inforeg@justice.gov.za |
| Phone | 010 023 5207 |
| Website | https://inforegulator.org.za |
13. Data Retention Summary
| Data category | Retention period | Legal basis |
|---|---|---|
| Account data | Life of account + 5 years after deletion | Companies Act s24 |
| Financial records | 7 years from transaction date | Tax Administration Act s29 |
| KYC documents | 5 years from last transaction or account closure | FIC Act s22 |
| Chat messages | Life of account + 1 year | Contractual necessity |
| Analytics data | Anonymised after 24 months | Legitimate interest |
| Crash/error logs | 90 days | Legitimate interest |
| Marketing consent records | Duration of consent + 1 year | POPIA compliance |
Full details are provided in our Privacy Policy, Section 8.
14. Policy Review
This POPIA Compliance Statement is reviewed:
- Annually, as part of our regular compliance review cycle.
- Upon material changes to our data processing activities, the Platform's features, or applicable law.
- Following a data breach, to incorporate lessons learned and updated procedures.
Changes will be communicated via email and in-app notification. The current version is always available at liivra.com/legal/popia_statement and within the Liivra mobile app under Profile → Legal → POPIA Statement.
15. Contact
For any questions regarding this POPIA Compliance Statement or the processing of your personal information:
- Information Officer: privacy@liivra.com
- General support: support@liivra.com
- Legal: legal@liivra.com