Frequently asked questions

Short answers to common questions. Each links to the full guide if you want more.

Getting started

Is Liivra free to use? Searching, saving, touring and applying are free for tenants and buyers. Listing a property, promotions, verification add-ons, and agent plans are paid. See What is Liivra?.

What roles are there, and can I switch? Tenant, buyer, landlord, seller, agent and creator — and you can add or switch roles any time. See Choosing your role.

Which languages does Liivra support? The app is localised across South African languages, with more coverage on the way.

Finding a home

How do alerts work? Save a search and get daily matches in-app and by email, plus WhatsApp where you opt in. See Saved searches & alerts.

Can I view a property without visiting? Yes — open a listing's immersive tour to walk it from your phone.

Listing & marketing

What does it cost to list? Landlords list from R279 (90 days); sellers from R1,999; agents from R499/month. See Choosing your role.

How do I get my listing seen faster? Use promotions and turn photos into Amplify videos.

Trust & money

Is my deposit safe? Deposits are held in a registered trust account through Liivra Pay and released when the deal completes.

How do I know a listing or person is genuine? Look for the verification badges — identity, ownership, and agent PPRA/FFC.

How can I pay? Card (Paystack), instant EFT (Ozow), or bank transfer — ZAR, VAT-inclusive, no crypto. See Payment methods & billing.

Still stuck?

Try Troubleshooting, browse the guides in the sidebar, or contact support.