Liivra Secure — deposit protection

Liivra Secure protects your deposit by keeping an honest, tamper-evident record around it — not by holding your money. Liivra never receives, keeps, releases, or refunds a deposit. Instead, Liivra records who holds it (the landlord, a managing agent's trust account, a conveyancer's section-86 trust account, or a deposit-protection insurer — all off-platform), keeps an append-only ledger of every movement, stores signed evidence from both sides, and — if things go wrong — assembles a free Rental Housing Tribunal dispute pack for you.

How it works

1. The deposit is paid to the holder. After your application or offer is accepted, you pay the deposit to whoever is holding it for the deal — for example the landlord, their managing agent's trust account, or the conveyancer. The money goes to them directly, not to Liivra.
2. Liivra records it. You and the other party log the deposit against the deal. Liivra timestamps who holds it, how much, and on what terms — a record both sides can see at any time.
3. Every change is on the ledger. Interest accrued, a lawful deduction at move-out, a partial or full return — each is added to an append-only ledger, backed by the evidence both parties upload. Nothing can be quietly edited after the fact.
4. A dispute? You get the pack. If you and the other party can't agree on the deposit, Liivra assembles a complete, dated evidence pack you can take — for free — to your provincial Rental Housing Tribunal, which decides the matter.

No fee to protect a deposit

Liivra doesn't hold the money, so there's no escrow fee and no cut taken from your deposit. The Rental Housing Tribunal that hears deposit disputes is also free to use.

Why it's safe

The protection is the record: an append-only ledger, signed evidence from both sides, and a Tribunal-ready pack — so nobody can rewrite what was agreed, and you have proof if a dispute arises. Deposits are held in the account required by the Rental Housing Act (for rentals, an interest-bearing account for the tenant's benefit), by the holder — never by a stranger, and never loosely.

Look for the Liivra Secure badge on a listing to confirm deposit-protection recording is enabled for that property.